How to reduce the awkwardness of interrupting customers

At some point in our lives, we’ve all had to deal with the rambler—the person who just won’t stop talking. When it’s an acquaintance or family member, we can probably just walk away; however, we can’t leave a customer dangling mid-sentence.  We must be careful of our approach because we certainly don’t want to anger […]

How to put a little EASE into your Customer Service

Want to know the secret to great customer service? Communication. Yup, it’s that simple. As customers, when we have a problem with a product or service, the last thing we want to do is to repeat ourselves again and again and again. Real World Story: My mother lost her credit card. I, therefore, needed to […]

Nothing-to-Lose Customer Service

Have you ever received excellent service from a company of which you weren’t even a customer? A friend told me the following story. Real World Story: “On the morning of our last day Harley riding across the USA, my bike stalled in the middle of a road and would not restart. Where do you take […]