Are speed and efficiency killing your customer service efforts?

Speed and efficiency are important to delivering great customer service. But knowing who benefits from these time-saving strategies is even more important. If your strategies benefit you and inconvenience your customers, then you need to rethink what you are doing. Real World Story: Too frequently as of late, my mom and I have been visiting […]

Boost your Customer Service with the power of helpfulness

Have you ever experienced the contagiousness of helping others? Real World Story: On a recent whirlwind business trip, while I was sitting in a plane waiting for other passengers to board, I couldn’t help but notice a woman walking toward me down the aisle. She was holding her son with one hand and pulling her […]

Doubletree Doubles Down on Exceptional Customer Service

Doubletree continues to provide exceptional service. Several weeks ago, I wrote about my memorable Doubletree hotel stay in Phoenix. This week, we’ll hear about the Doubletree in Scottsdale from a colleague of mine who shared the following story with me. Real World Story:  I visited Scottsdale this weekend to spend time with my niece who’s […]