by Barbara Khozam | Jan 28, 2016 | Customer Service Consultant, Customer Service Speaker
Recent events have made it painfully obvious that not all customer service reps understand the importance of empathy. Real World Story: I was going through a rough time in the last several months. My personal life was in a shambles. My husband wanted a divorce, and I...
by Barbara Khozam | Jan 21, 2016 | Customer Service Speaker
I’m sorry to report, but I guess it’s true. Good manners are dead. And I’m not talking about the rigid and overly cumbersome manners of the Victorian or post-Edwardian era depicted in Downton Abbey. I’m talking about the simple social graces of listening, caring and...
by Barbara Khozam | Jan 14, 2016 | Customer Service Speaker
It’s official. I love Albuquerque. From the moment I arrived until the second I left, I was treated like a queen—and what girl doesn’t want that? Real World Story: I was booked for a live morning interview with an Albuquerque local TV station. My schedule was tight,...
by Barbara Khozam | Dec 25, 2015 | Customer Service Speaker
Happy holidays and warm tidings to one and all! During the last couple of months, I’ve written about making the holidays just a little nicer for everyone you encounter, the power of positivity and being nice, and the benefits of giving over receiving. So, this holiday...
by Barbara Khozam | Nov 5, 2015 | Customer Service Speaker
Cultivate more positive outcomes by consciously connecting and trying to connect with customers. For example, when someone is yelling at you, your fist instinct is to yell back. This, however, fuels the fire and does not end in a resolution. When you are defensive,...
by Barbara Khozam | Sep 17, 2015 | Customer Service Speaker
Zander, of The Rock Church speaks of the amazing presentation Barbara Khozam shared. Zander encourages viewers to hire Barbara today to motivate and teach principles of success