Media Contact:
Julie Riddle
Marketing Director
Bill Howe Family of Companies
Phone: 619.286.6348
E-mail: Julie@billhowe.com
FOR IMMEDIATE RELEASE
Bill Howe Family of Companies Extends Customer Service Training Program
San Diego plumber, Bill Howe, continues to dedicate resources to customer service training for field employees
July 21, 2015 San Diego, Calif. – Bill Howe Family of Companies has been one of the leading service companies offering highly trained technicians in San Diego plumbing, heating, cooling and restoration services. Since opening their doors in 1980, they have remained successful by delivering the highest quality of work and a dedication to providing outstanding customer experiences. As a result, the San Diego plumber is proud to have a 90 percent repeat customer base and winning new customers every day.
In 2014, the San Diego plumber hired Barbara Khozam, an award winning Motivational Speaker and Trainer specializing in Customer Service, Leadership and Communication to help the company promote the highest level of excellence and customer experience in San Diego. Presenting several company-wide training sessions, Barbara has engaged and empowered the employees with the knowledge and tools to use while in the field. And, growing on the 2014 implementation, beginning in July, Barbara will begin intense small group and individual customer service training for the San Diego plumbing company.
“I am excited to help Bill Howe Family of Companies continue its domination in the plumbing and heating industry and to reinforce exceptional customer service behaviors and attitudes,” said Barbara Khozam. The new training program is set to include: ride-along assessments, observation of field technicians as they visit customer’s homes, monitoring recorded calls, reviewing complaint statistics, reviewing customer review data, and creation of service standards and checklist for implantation in customer service training for all staff.
“Our work speaks for itself,” said Tina Howe, Vice President of the Bill Howe Family of Companies. “But, you can’t simply stop when you reach great. You have to continue to strive to improve and reach excellence for every single customer and that is why we have started this intense program with Barbara Khozam, Inc. Our employees are amazing, and this will only strengthen our team, allowing us to continue serving San Diego with the high quality of service they have come to expect from the Bill Howe name”
The Bill Howe Family of Companies dedicates time and resources to improving craftsmanship, customer service skills and elevate the plumbing, heating & air conditioning industry as a whole. Employee education and training is encouraged and paid for by the company, and they regularly utilize customer feedback and customer service training programs to remain leaders in their community.
For more information about the San Diego plumbing company, visit www.billhowe.com, or to speak with Bill or Tina Howe regarding this announcement, contact Bill Howe Marketing Director, Julie Riddle at Julie@billhowe.com.
About Bill Howe Family of Companies
Bill Howe Family of Companies is comprised of Bill Howe Plumbing, Inc.; Bill Howe Heating & Air Conditioning, Inc.; Bill Howe Restoration & Flood Services, Inc. The family-owned and operated company began in 1980 with the plumbing division and has grown into San Diego County’s largest low-cost one-stop-shop for service, repairs and installation, offering both residential and commercial services. 9085 Aero Drive, Suite B, San Diego CA 92123. Call 1-800-BILL-HOWE because We Know Howe!
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Media Contact:
Julie Riddle
Marketing Director
Bill Howe Family of Companies
Phone: 619.286.6348
E-mail: Julie@billhowe.com
FOR IMMEDIATE RELEASE
Bill Howe Family of Companies Hires Customer Service Expert to Improve Company
San Diego plumbers receive ongoing training to improve customer service to support Bill Howe Mission
November 24, 2014 San Diego, Calif. – Bill Howe Plumbing has a distinguished history of offering the best in services for San Diego plumbing, heating and air conditioning, and restoration and flood customers. For 35 years, they have been industry leaders and set the precedence for service companies in their community. Not only focused on delivering the highest quality of workmanship, the company focuses on continually delivering the highest quality in customer service as well. Because of the philosophy for building relationships, not just customers, the San Diego plumber’s boast a 90 percent repeat customer base.
The Bill Howe Family of Companies recently hired Barbara Khozam, an award winning Motivational Speaker and Trainer specializing in Custer Service, Leadership and Communication. She has been hired to “educate and empower” the Bill Howe employees in San Diego. Plumbers, HVAC techs and remediation specialists, as well as the office support staff, all benefit from the special training from the author of, How Organizations Deliver BAD Customer Service (AND Strategies that turn it Around).
While Khozam will be instructing all the 142 employees, managers and owners at the San Diego plumbing company, the field technicians take away the most. Experts in their industries and trades and educated on how to repair even the most complicated plumbing, heating or water damage problem, they can be unprepared to deliver effective customer service and communication. The training seminars allow field employees to become comfortable and knowledgeable in how to engage with customers to uphold the Bill Howe mission: Provide every customer with ethical and high quality work and customer service always aiming for 100 percent satisfaction. And, with the assistance of Barbara Khozam, the Bill Howe Family of Companies seeks to update “satisfaction” to 100 percent happiness on every service.
“Our work speaks for itself,” said Tina Howe, Vice President of the Bill Howe Family of Companies. “We train and educate all of our employees to ensure the safety and happiness of our customers. But making sure that our employees are also communicating with ease and going beyond good to great customer care is so important and through Barbara’s courses, we are achieving success.”
The company will host Khozam each month at the company wide shop meeting and in the monthly office meetings. She focuses on teaching what great customer service is and engages employees in role playing scenarios to teach them how they can carry out these practices in the field and over the phone.
The Bill Howe Family of Companies spends a great deal of resources on ways to continually improve in their industry and community. They encourage reviews and customer communication through social media and direct communication with Bill Howe’s customer service representatives, managers and owners. Bill and Tina Howe are involved in all day-to-day operations, including all customer feedback.
For more information about the San Diego plumbing company, visit www.billhowe.com, or to speak with Bill or Tina Howe regarding this announcement, contact Bill Howe Marketing Director, Julie Riddle at Julie@billhowe.com.
About Bill Howe Family of Companies
Bill Howe Family of Companies is comprised of Bill Howe Plumbing, Inc.; Bill Howe Heating & Air Conditioning, Inc.; Bill Howe Restoration & Flood Services, Inc. The family-owned and operated company began in 1980 with the plumbing division and has grown into San Diego County’s largest low-cost one-stop-shop for service, repairs and installation, offering both residential and commercial services. 9085 Aero Drive, Suite B, San Diego CA 92123. Call 1-800-BILL-HOWE because We Know Howe!
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Local Speaker, Barbara Khozam, honored with Area Governor of the Year Award
August 1, 2014, Escondido, CA – Barbara Khozam, owner of Barbara Khozam, Inc. of Escondido, was recently named Area Governor of the Year for District 5 by Toastmaster’s International –out of twenty-nine area governors.
This award recognizes an area governor whose dedication, commitment, and area team significantly contributed towards achieving the district mission. The area governor serves as the liaison between the district and the clubs in their area. The area governor directly enriches the members’ experience by ensuring that each club in their area is well supported and is continually growing in the membership and quality as they work toward success in the Distinguished Club Program.
Barbara Khozam said “The award is a surprise and an honor. It’s nice to be affiliated with an organization that recognizes achievement. It reinforces the concepts we teach in our presentations and encourages us to continue doing great work.
Barbara Khozam, Inc. has been consulting, training, and speaking about Customer Service for more than 15 years. Team Khozam has worked with clients of all shapes and sizes-from the Ramona Thrift Store to Kaiser Permanente. Through her unique consulting services, Barbara and her team help businesses create cultures of service in which employees become customer advocates. Ultimately and consistently, the results are extremely loyal (and happy) customers. More information about the firm and its services can be found on their site at www.BarbaraKhozam.com.
The mission of Toastmasters International is to empower individuals to become more effective communicators and leaders.
Toastmasters International is a world leader in communication and leadership development. Our membership is 292,000 strong. These members improve their speaking and leadership skills by attending one of the 14,350 clubs in 122 countries that make up our global network of meeting locations.
From a Toastmaster brochure…
“Since 1924, Toastmasters International has helped millions of men and women become more confident in front of an audience. Their network of clubs and their learn-by-doing program are sure to help you become a better speaker and leader. Why pay thousands of dollars for a seminar when you can join a Toastmasters club for a fraction of the cost and have fun in the process?”