Must-have Skills for Customer Service Teams

Have you ever wondered which skills make an exceptional customer service agent? Are you curious about what customers really expect of you and your agents? Would you like to learn more? Recent research answers these questions and more. Check out this link or click on the picture and let me know what you think.  

The Power and Impact of a Positive Attitude

Simple Service Secrete #1:  The Power and Impact of a Positive Attitude   As our national U.S. elections draw to a close, we are reminded of the power of words and actions. It’s clear to see how negativity takes a life of its own, drawing many of us into self-destruction—and not just the demise of […]

How to put a little EASE into your Customer Service

Want to know the secret to great customer service? Communication. Yup, it’s that simple. As customers, when we have a problem with a product or service, the last thing we want to do is to repeat ourselves again and again and again. Real World Story: My mother lost her credit card. I, therefore, needed to […]