empathy Archives - Barbara Khozam, Customer Service Speaker

How to be of service to others

by Barbara Khozam | Feb 5, 2021 | Customer Service Training

Did you know that helping others offers many advantages to the giver, especially being a happier person? Well, research shows there are many benefits to being of service to others. Watch my video to learn about all the benefits of having an “attitude of service.” If...

Customer Service in the Age of COVID-19

by Barbara Khozam | Jul 9, 2020 | Customer Service Training

Sometimes a customer service mishap is so ridiculous that it’s difficult to believe, especially in the age of COVID-19. A colleague recently shared the following story with me. Real World Story: I’ve been stuck at home for what now seems like an eternity, and I’ve...

Falling Into a BAD Emergency Room Experience

by Barbara Khozam | Nov 21, 2019 | Customer Service Training

I pray this never happens to you or your loved one! Real World Story: Recently, my mother spent time in the hospital. It all started with a fall. She was transported by ambulance to the nearest hospital, where she spent a total of four days, and the service she and I...

Customer Service Week: October 9

by Barbara Khozam | Oct 9, 2019 | Customer Service Training

“Worry about being better, bigger will take care of itself. Think one customer at a time and take care of each one the best way you can.” — Gary Comer, Lands’ End Practice being present today. When a customer is talking, stop all other activities, make eye contact and...

Customer Service Week: October 8

by Barbara Khozam | Oct 8, 2019 | Customer Service Training

“For my money, the two best customer service practices are sincere empathy over indifferent calmness and common sense over standard operating procedure. These two simple guiding principles remind us how easy it can be to transform the customer experience.” — Anthony...