Does your customer service pass the empathy test?

Recent events have made it painfully obvious that not all customer service reps understand the importance of empathy. Real World Story: I was going through a rough time in the last several months. My personal life was in a shambles. My husband wanted a divorce, and I needed to move out of our home in […]

How to Put a Bit of Cheer Into Your Customer Service this Holiday Season

The end-of-year holidays can be a sad and lonely time for many people. And the added stress of holiday to-do lists, running around, and unmet expectations can result in very short fuses and angry customers. So this holiday season, why not put a bit of cheer into your customer service to make all your customers […]