The power of “Hello” in customer service interactions

The first 10 seconds of every customer interaction set the tone for how your customer service, or lack thereof, is experienced by customers. And if you wish to deliver exceptional service, it all starts with a simple Hello! Real World Story:  In my latest customer service video, Simple Service Secrets #3: Hello, I share two […]

How to Drive in the New Year with a New Attitude—and Own it!

Have you ever met someone who makes you think? Who genuinely makes you change your perspective? Someone who makes you grateful for your situation? Real World Story: At the end of last year, I was coming home from a business trip, yet again, amongst the hustle and bustle of the holiday season. At the airport, […]

R-E-S-P-E-C-T, Find out what it means to customer service

As a customer service professional, my business credo—and my philosophy of life, really—is you don’t have to like me. You don’t even have to agree with me. BUT you DO have to respect me. So what’s the difference? It’s simple. To like someone or to agree with another means finding common ground that unites you […]