Exceptional Customer Service at WalMart?

We all know WalMart delivers low prices every time, don’t we? But have you ever been pleasantly surprised by its stellar customer service? Real World Story: Recently my brother and I visited the local WalMart. He needed a universal remote, a cable and some tools. I was slightly dreading this adventure because the last time […]

How to Put BAD Customer Service On Hold

I’m sure you’ve had this happen: You call a company and reach an automated phone tree with prompt after prompt to answer. You finally get connected to a human only to hear, “Thanks for calling XYZ Company. Can you hold?” And before you get a chance to answer, you’re on hold.  Immediately, you’re now frustrated. […]

From Sunset to a New Dawn

As 2016 approaches its sunset, it’s time to welcome a new dawn with 2017. And with this new beginning springs forth hope for… better health, stronger relationships, growing savings accounts, deeper understanding, and continuing kindness. If we all focus on these few life strategies, imagine the positivity that would result—a better world for you and […]