Many of us found 2020 to be a turbulent year—a year in which many of us saw, felt, and experienced circumstances that were out of our control. Its end marks an opportunity to strive for a kinder and gentler world, two aspects of ourselves that we can control. Let’s...
Deliver White Glove Service. Today, look for a nice and wonderful customer and let them know just how nice and wonderful they are. When you acknowledge good people, whether face-to-face or virtually, you are sure to make their day a little brighter. For more...
Have you ever been treated differently because of your appearance? Good or bad? Well guess what? So have your customers. It’s hard NOT to judge but it’s essential in delivering an extraordinary customer experience. If you do this right, you WILL surpass...
I often write about the importance of consistency in customer service. And part of that consistency includes making sure that every single team member delivers service at the same high level. The following story comes from one of my colleagues. Real World Story: I...
I recently went on-site at a mystery location to evaluate their level of customer service. Real World Story: Not long ago, one of my clients hired me to evaluate how all departments at their winery resort treats its customers. The results were quite positive....