Disheartening customer service at the Doubletree hotel

Real World Story: When I walked into the lobby of a Doubletree hotel during my last busy travel day, I saw two employees standing behind two counters that were separated by about 8 feet in distance.  I paused, looked at each one several times, and expected an immediate acknowledgement, smile or hello from either employee. […]

How to Drive in the New Year with a New Attitude—and Own it!

Have you ever met someone who makes you think? Who genuinely makes you change your perspective? Someone who makes you grateful for your situation? Real World Story: At the end of last year, I was coming home from a business trip, yet again, amongst the hustle and bustle of the holiday season. At the airport, […]

From Sunset to a New Dawn

As 2016 approaches its sunset, it’s time to welcome a new dawn with 2017. And with this new beginning springs forth hope for… better health, stronger relationships, growing savings accounts, deeper understanding, and continuing kindness. If we all focus on these few life strategies, imagine the positivity that would result—a better world for you and […]