Tips from a “Mystery Shopper” Experience for Great Customer Service
I recently went on-site at a mystery location to evaluate their level of customer service. Real World Story: Not long ago, one of my clients hired me to evaluate how all departments at their winery resort treats its customers. The results were quite positive....Customer Service Week: October 8
“For my money, the two best customer service practices are sincere empathy over indifferent calmness and common sense over standard operating procedure. These two simple guiding principles remind us how easy it can be to transform the customer experience.” — Anthony...
How the smallest things make the biggest difference in the customer experience
Have you ever had a customer service experience that made you feel surprisingly good? I had such an experience. Real World Story: About one week after my recently blogged-about adventures in Bermuda, I had an unexpectedly great experience at an unassuming location. It...