Happy Songs Create Happy Customer Service Reps
How you feel physically and mentally will determine how you deal with people, which is an important issue for those of us in the field of customer service. A recent article, which cites an interesting non-peer reviewed study, discusses how fast-tempo, high-key music...
The 2020 Holiday Season of Thanks is Upon Us!
As we kick off the holiday season, let us give thanks for the things and people in our lives that help us get through each day. Whether or not we are fortunate to spend the holidays with family and friends, let us look forward to the day that we’ll soon be able to...