In the business of healthcare, we are often in contact with people who are at their worst because of pain and the anxiety that comes with it. So it is imperative that we are always our best self. A colleague recently shared the following story. Real world story: “I...
Bad things happen to good people all the time. In customer service, we often have to interact with good people who are frustrated and even angry over a bad experience they’ve had. The trick is to turn around their negative situation into a positive outcome. Real world...
Have you ever felt like maybe you just missed something important? For example, you thank your waitress for her great service as you’re leaving your favorite restaurant, and you get a “No problem.” Or as you’re leaving your doctor’s office, you thank the front desk...
If you’ve been following my blog for even a few weeks, you’ll realize that I have a passion for certain elements of superior customer service. And this week I came across the perfect example of a case study that exemplifies the power and effectiveness of these...
Negativity has always been easier to pass along than positivity. This is largely due to our antiquated human nature of day-to-day survival against the world around us. Our existence depended, historically, on knowing where dangers could be found. So passing on this...
Natoque curabitur placerat consequat! Nihil exercitationem rem sunt ad, quam dictum. Aliqua! Accumsan tempore. Congue, soluta turpis autem. Mollis? Parturient montes quaerat dolores dolorem, litora quis occaecat rerum optio sociosqu.
Thank you! Please check your inbox and spam folder for you eBook!
FREE EBOOK &To Our Newsletter
Get info about my upcoming appearances and availability.