Real World Story: My stay was at the Microtel Inn & Suites by Wyndham in Denver, CO. Because of the brand name “Wyndham” in its title, I had high expectations for this hotel. However, it didn’t take long for disappointment to sink those assumptions. At the very...
I can’t think of a better time when customer service is most essential than when it involves your health, especially when you are getting ready to have surgery. Wouldn’t you agree? A colleague shared the following story with me. Real world story: “My boyfriend...
I’ve heard two stories from two different people in the past three months. Real World Story: A customer was standing in the express lane of a grocery story. About seven people stood in front of him. The cashier was moving extremely slowly, excessively talking to every...
Have you ever felt like maybe you just missed something important? For example, you thank your waitress for her great service as you’re leaving your favorite restaurant, and you get a “No problem.” Or as you’re leaving your doctor’s office, you thank the front desk...
I recently shared with you a colleague’s bad experience with Planet Fitness. This week’s post is another BAD customer service experience with his local gym. Real world story: Although I’ve been having BAD attitude issues with the staff at my local gym, I decided to...