Holiday Greetings!

Holiday greetings to you! I want to take a moment from the hustle and bustle of the holidays to wish you the very best of the season. May your days be filled with good cheer and happiness, shared with family and friends. If you have faced a challenging year, I hope you were able to turn […]

Delivering Gold Standard Customer Service to challenging or impaired customers

Real World Story: On the news recently, the media reported an incident in which a United Airlines flight made an unscheduled, early landing in Salt Lake City in order to kick off a family with an autistic child who was being disruptive. You can pick up the story on the Internet at http://abcnews.go.com/US/woman-claims-daughter-autism-kicked-off-united-airlines/story?id=30926832 or listen […]