by Barbara Khozam | Feb 18, 2016 | Customer Service Speaker
Positive attitudes are able to impact many. Never underestimate the power of positivity.
by Barbara Khozam | Feb 4, 2016 | Customer Service Training
A negative attitude is more contagious than a positive one, and negativity breeds negativity. Your brain is wired for survival, so it will react to protect you from whatever’s out to hurt you. The good news is that you have full control over your attitude. You can...
by Barbara Khozam | Jan 7, 2016 | Customer Service Consultant
Barbara getting the crowd into the presentation in Kuala Lumpur.
by Barbara Khozam | Nov 5, 2015 | Customer Service Speaker
Cultivate more positive outcomes by consciously connecting and trying to connect with customers. For example, when someone is yelling at you, your fist instinct is to yell back. This, however, fuels the fire and does not end in a resolution. When you are defensive,...
by Barbara Khozam | Oct 8, 2015 | Customer Service Training
The verdict is in. Smiling makes you appear friendly. And friendliness makes people feel welcome. Case closed. Smiling makes the customer feel good, but there are benefits to you, too. Smiling promotes a positive attitude. It also makes you look younger and more...