Hilton Buddy Makes for a Memorable Customer Service Perk
Real World Story: I recently stayed at a Hilton property, and an unexpected service perk I received was quite the memorable experience that I will not soon forget. This got me thinking about what we in customer service can provide our customers to show them our...Customer Service Week: October 11
“We live in a world where the little things really do matter. Each encounter no matter how brief is a micro interaction, which makes a deposit or withdrawal from our rational and emotional subconscious. The sum of these interactions and encounters adds up to how we...Delivering Exceptional Customer Service Takes Function and Purpose
Many service agents in the field of customer service get stuck in the belief that complying with the functions of their job description equates to an exceptional agent who delivers great customer service. But this can’t be any further from the truth when they neglect...