Home Depot Steps Up, Again: unexpected lessons in great customer service

A few months ago, I posted an encouraging story about Home Depot and the great service it provided to a friend of mine. Following is another Home Depot service story relayed to me by that same friend. Real World Story: Over the Thanksgiving holiday, I talked with my mom about the great Black Friday sale […]

How to Delivery Concierge-Style Customer Service

When you think of the word “concierge,” many of us imagine personalized exceptional service for elite customers—the white glove treatment for a privileged few. But concierge-style customer service is a service you can deliver to all your customers all the time. Real World Story: At its core, customer service is about helping people. And to […]

How to Make Great Customer Service the Core of Your Company’s Culture

Every company in every industry has a corporate culture, no matter how big or small the company is. Therefore, being proactive and strategic in building that culture is essential to financial success—by way of customer loyalty through an inspired corporate culture. This translates simply to having the best possible encompassing, company-wide customer service program. Real […]