“It is so much easier to be nice, to be respectful, to put yourself in your customers’ shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.” — Mark Cuban, Dallas Mavericks If you...
“Worry about being better, bigger will take care of itself. Think one customer at a time and take care of each one the best way you can.” — Gary Comer, Lands’ End Practice being present today. When a customer is talking, stop all other activities, make eye contact and...
“For my money, the two best customer service practices are sincere empathy over indifferent calmness and common sense over standard operating procedure. These two simple guiding principles remind us how easy it can be to transform the customer experience.” — Anthony...
“One customer, well taken care of, could be more valuable than $10,000 worth of advertising.” — Jim Rohn, Author/Speaker If YOU were the customer, what would make YOU feel well taken care of? Think of two things, write them down, and incorporate them into your day. It...
A guest post by Karthik: The kind of customer service you receive from any store determines whether you will come back or not. If you receive bad service, you will storm out of that place with a lot of disappointment. Chances are you won’t recommend that place to...