About a month ago, a colleague told me a story that I blogged about concerning HughesNet not delivering on service. This week, that same colleague relayed the following story on how HughesNet delivered exceptionally well on service. I am pleased to tell you about how...
As service agents, you are expected to have a great attitude when dealing with customers. You smile. You address customers by name. You’re friendly. You’re polite. And you’re empathetic and sincere. But is that enough to win over customers if you can’t deliver in...
A colleague recently relayed to me a story that floored me, to say the least. Real World Story: My husband recently passed away, and I had the daunting task of having to move and cancel and transfer various utilities and home services. Unfortunately, many of our...
A few months ago, I posted an encouraging story about Home Depot and the great service it provided to a friend of mine. Following is another Home Depot service story relayed to me by that same friend. Real World Story: Over the Thanksgiving holiday, I talked with my...
When you interrupt a customer, then you have probably lost your patience. When your body language and facial expression become rigid, then you have probably lost your patience. When you get angry with a customer, then you have definitely lost your patience. Real World...