by Barbara Khozam | May 1, 2014 | Customer Service Escondido
My last blog post, Is your Mission Statement Useful or Useless?, describes the importance of mission statements. These represent the center point from which a company can begin to create its company culture. But why do some companies thrive while others struggle to...
by Barbara Khozam | Feb 6, 2014 | Customer Service Escondido
When people talk about companies that deliver great customer service, the Ritz-Carlton is consistently included in the conversation. In an interview with the Ritz-Carlton Shanghai’s General Manager John Rolfs, he shares his keys to success. Watch the short...
by Barbara Khozam | Jan 23, 2014 | Customer Service Escondido
Employees who are unhappy with their compensation has always been an issue within companies. And lately, it seems to be a dominating theme. According to Don MacPherson, President and Co-Founder of Modern Survey, employees routinely complain about compensation because...
by Barbara Khozam | Jan 16, 2014 | Customer Service Training
How do you get individual people to work effectively as a team? While teamwork is a tricky topic for managers and team members alike, it is possible to create teamwork — even among workers who don’t like one another very much. First, we have to realize that humans are...
by Barbara Khozam | Nov 7, 2013 | Customer Service Training
I hear time and again from managers everywhere how “My employees are only motivated by money.” When I ask how they know, the usual reply is “When I ask what motivates them, they always say ‘Well, a raise would be nice.’” While people SAY they are motivated by money,...