I often write about the importance of consistency in customer service. And part of that consistency includes making sure that every single team member delivers service at the same high level. The following story comes from one of my colleagues. Real World Story: I...
A colleague recently relayed the following story about his last doctor’s appointment. Real World Story: “At my last orthopedic doctor’s appointment, I was left waiting for more than two hours to see the doctor. I received no apologies for the long delay—which I would...
When you interrupt a customer, then you have probably lost your patience. When your body language and facial expression become rigid, then you have probably lost your patience. When you get angry with a customer, then you have definitely lost your patience. Real World...
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