by Barbara Khozam | Nov 24, 2016 | Customer Service Training
Thanksgiving The word alone brings a smile to my face. The graceful and simple concept of Giving Thanks for the good things in our lives is so rewarding that it can shift negative attitudes into positive thinking in a matter of seconds. What if we gave thanks every...
by Barbara Khozam | Dec 10, 2015 | Customer Service Training
People can be downright negative and mean. Negativity is so commonplace and has been so ubiquitous throughout human history that we have developed ways to explain all sorts of negative behaviors and bad manners—even to the point of excusing them. We use catch phrases...
by Barbara Khozam | Sep 26, 2013 | Customer Service Escondido
A recent human-interest story spread across the viral airwaves, in which a Dairy Queen manager forced a customer out of his store for stealing money from a blind person. Click on the link that follows for the full story:...