From India With Love — leadership lessons that make a difference

Real World Story: During a recent business trip to India, I read a customer service article in a local newspaper that gave specific leadership tips that I believe can be applied to all companies (The New Indian Express, Monday, July 3, 2017, Talent Management in Hospitality Sector by Dinesh R. Chief HR Officer – OYO): […]

The Customer Service Way of Indian Hospitality

Real World Story: I just spent the last 10 days in southern India. During this second time that I’ve visited this country, I paid particular attention to the customer service at a variety of establishments, including hotels, entire villages, and even a world-renowned eye care hospital named Aravind Eye Care System. What I found was […]

Exceptional Customer Service at WalMart?

We all know WalMart delivers low prices every time, don’t we? But have you ever been pleasantly surprised by its stellar customer service? Real World Story: Recently my brother and I visited the local WalMart. He needed a universal remote, a cable and some tools. I was slightly dreading this adventure because the last time […]