We were concerned about negative feedback on our staff reviews online, so we launched a customer service campaign. We hired Barbara Khozam to give a presentation on the impact of our behavior on patients’ experiences. Despite initial worries, her humorous presentation resonated with everyone and kickstarted positive changes.
We’re now considering making it an annual event.

Barbara Khozam’s seminar helped me improve patient services using her proven techniques. We implemented patient satisfaction surveys and our ratings jumped to the high 90 percentile with less than 1% complaints in just 90 days.
I highly recommend Barbara for your corporate event to achieve positive results.