What topics does Barbara Khozam cover in her keynote speeches?

Barbara Khozam focuses on customer service and patient experience in her keynote speeches. She provides actionable insights that help businesses improve their customer interactions and enhance overall satisfaction, making her sessions valuable for professionals in various industries.

How can I benefit from Barbara's resources on customer service?

Visitors can download valuable materials that offer practical strategies for improving customer service. These resources are designed to equip businesses with the tools needed to elevate customer interactions and drive better business outcomes.

Who is the ideal audience for Barbara's training sessions?

Barbara's training sessions are ideal for professionals and businesses looking to enhance their customer service strategies. This includes managers, team leaders, and customer-facing staff who want to improve their skills and positively impact customer satisfaction.

What can I expect from attending Barbara's speaking engagements?

Attendees can expect to gain insights into effective customer service practices and patient experience strategies. Barbara's engaging presentations are designed to inspire action and provide practical tools that can be implemented immediately for improved results.

How can I learn more about Barbara's approach to customer service?

You can explore Barbara's homepage for detailed information on her expertise, keynote topics, and available resources. This will give you a comprehensive understanding of her approach and how it can benefit your organization.

Healthcare & Customer Service Speaker

For healthcare executives and patient experience leaders

Patients Don’t Experience Your Average.

They experience one person, on one shift, at one location. The gap between the patient experience you designed and the one patients actually get is Service Drift. I help healthcare organizations find it, fix it, and hold it.

Book a Service Drift Call

Watch the Demo Reel



Keynotes

See Keynote Topics



Staff Training

See the 12-Week Program



PX Assessment

Find Your Service Drift

What Healthcare Leaders Say.

Jennifer NeSmith, CEO, Kentucky Health Center Network

“Within 90 days our ratings soared to the high 90 percentile with less than 1% of patient complaints.”

Linda Smith, Supervisor, United Health Centers

Patient Experience and Customer Service

Keynote Sessions

Your team knows what great service looks like. Service Drift is why patients don’t always get it. Barbara’s keynotes are high-energy, funny, and packed with tools your staff can use on the next shift.

Rated valuable by 100% of 3,027 attendees across 78 events (Talkadot).

See Keynote Topics

%

Found it valuable

hands up from back - crop and lighten x2

See Barbara in Action

Keynote Demo Reel

Sample Training Lesson: The Art of PX – Touchpoints

Latest Updates

Have a Wonderful Day? They’re Headed to the ER.

by Barbara Khozam | Oct 2, 2026

Sometimes the words we say automatically are the words we should think about most. A Real World Story A friend of mine has a pet peeve. Whenever a customer service representative says, “I understand how you feel,” she wants to respond “Oh no, you don’t.” She's got a...

It’s Not About the Fee, It’s About the Feel

by Barbara Khozam | Sep 4, 2026

A Real-World Story About What Customers Remember Sometimes, customer service isn't about the price. It's about how you make someone feel. I was reminded of that this week in a very personal way. My 16-year-old cat, Marie, was dying. I needed to find a veterinary...

The Forgotten Customer: Why Following Up Is the Most Overlooked Part of Great Service

by Barbara Khozam | Aug 6, 2026

We've All Heard These Words… "I'll check on that and get back to you." "I'll send that over this afternoon." "Someone from our team will give you a call." Most of us have said those words. Most of us have heard them. And if we're being honest, we've probably also...