Customer Service / Patient Experience Can Make Or Break A Business
Keynote Sessions
Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.
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Customer satisfaction
How Do People Respond After Seeing Barbara On Stage?
Videos & Reviews
Blog
What Loving Your Customer Really Looks Like
February is often associated with love cards, flowers, and thoughtful gestures. In business, love looks different. It doesn’t come wrapped in ribbons.It shows up in conversations.In patience.In the way someone is treated when things don’t go perfectly. We often say we...
Setting Goals That Actually Work: Start with the Customer Journey
January has a way of making everyone ambitious. New goals. New plans. Fresh energy.Whiteboards fill up. Strategy decks get polished. KPIs get bold. And yet by March many of those goals quietly lose momentum. Not because teams didn’t care.Not because the goals weren’t...
The Power of Gratitude and Giving Thanks
Why appreciation isn’t optional — it’s transformational Gratitude is one of those things that feels small… until you realize it changes everything. In business, in service, in leadership, and in everyday human moments, gratitude is the quiet signal that says: I see...
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