Customer Service / Patient Experience Can Make Or Break A Business
Keynote Sessions
Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.
%
Customer satisfaction
How Do People Respond After Seeing Barbara On Stage?
Videos & Reviews
Blog
The Forgotten Customer: Why Following Up Is the Most Overlooked Part of Great Service
We've All Heard These Words… "I'll check on that and get back to you." "I'll send that over this afternoon." "Someone from our team will give you a call." Most of us have said those words. Most of us have heard them. And if we're being honest, we've probably also...
Beyond the Clock: Why the Waiting Experience Matters More Than the Wait
We've all been there. You're sitting in a waiting room. Someone cheerfully tells you, "We'll be with you shortly." Five minutes pass. Then ten. Then twenty. No one checks in. No one explains the delay. No one even makes eye contact. At that point, it isn't really...
The Hidden Cost of Inconsistency
Why Customers Remember the Experience You Didn't Mean to Create Most organizations don't have a customer service problem. They have a consistency problem. One employee is warm and welcoming. Another seems rushed and distracted. One customer receives a prompt...
Let’s Talk About Your Event
