About Barbara

Why audiences remember Barbara

Barbara’s presentations are fast-paced, engaging, humorous, and packed with real-world application. She has a rare ability to make complex people challenges easier to understand and easier to fix.

Audience members consistently describe her sessions as energizing, insightful, and immediately useful because Barbara turns big ideas into simple actions people can actually apply.

Whether she is speaking to frontline teams, leaders, or entire organizations, Barbara helps people:

• improve patient and customer satisfaction
• communicate more clearly and confidently
• reduce negativity and emotional reactivity
• strengthen accountability and ownership
• create exceptional first and last impressions
• build a culture of service excellence that lasts

People leave Barbara’s programs with more than motivation. They leave with practical tools, fresh perspective, and the confidence to take action.

Who Barbara works with

Barbara works with organizations that care deeply about the experience they create for the people they serve and the people they employ.

Her clients include healthcare organizations, corporations, universities, associations, and government agencies, including organizations such as Kaiser, Xerox, Symantec, Verizon, FEMA, and the FBI.

Leaders often bring Barbara in when they want to:

• raise service standards
• improve customer or patient experience
• strengthen leadership communication
• reduce complaints and internal friction
• help teams manage stress, pressure, and negativity
• create meaningful change that lasts beyond the event

Why meeting planners book Barbara

Barbara is an internationally recognized keynote speaker, trainer, and consultant with a reputation for delivering sessions that are both highly engaging and highly useful.

She has delivered more than 2,100 presentations to over 95,000 people in 12 countries. She holds the Accredited Speaker designation, the Certified Speaking Professional designation, and the Certified Patient Experience Professional designation, a rare combination that reflects both speaking excellence and subject-matter expertise.

Barbara is also the author of How Organizations Deliver BAD Customer Service (and Strategies that Turn it Around), a practical resource for professionals committed to improving service culture and customer relationships. She also co-authored Executive Etiquette Power and was featured in The Power of the Platform alongside Jack Canfield, Brian Tracy, and Les Brown.

When planners book Barbara, they know their audience will be engaged, entertained, and equipped with ideas they can put into action immediately.

The Barbara difference

Barbara brings the energy of a keynote speaker, the insight of a consultant, and the practicality of a trainer.

She understands that audiences do not need more theory. They need strategies that work in real life.

That is why her programs are filled with relatable stories, practical tools, and simple interventions that help people communicate better, serve better, lead better, and handle challenges with more resilience and less reactivity.

Before becoming an internationally recognized speaker and consultant, Barbara was a professional beach volleyball player. That same competitive spirit still shapes her work today: raise the standard, bring the energy, and help people perform at their best.

Bring Barbara to your audience

If you are looking for a speaker, trainer, or consultant who will energize your audience, make them laugh, and equip them with practical tools they can use immediately, Barbara delivers.