What people say after hiring Barbara
Reviews
Barbara is known for being engaging, funny, and enthusiastic. Listen to what clients have to say about the presentation…
“Funny & Inspiring”
“Everyone Loved It”
We met Barbara at the Yankee Dental Conference in Boston in Feb, 2019 and loved her dynamic presentation about Customer service! So much so, that we invited Barbara to come to our office in Bermuda in July, 2019 for a more personal learning experience.
I was a bit apprehensive of the logistics of getting Barbara over to Bermuda- but it was SUPER easy. Barbara ensured it was a smooth process and even took care of booking her flight. She remained in constant communication via email, skype or whattsapp whichever was easiest for us.
Barbara made an immediate connection with our staff and the training sessions were really informative, with real life scenarios and fun at the same time!
In the last few weeks we have had some REALLY good feedback from our patients about our caring, compassionate, informative and professional Team!
Thanks so much Barbara from the Smilesinc Team, Bermuda.
Everyone in our diverse staff benefited from Barbara’s experience and insight in Customer Service. She connected at every level across three generations and numerous backgrounds with her extensive knowledge and ability to make learning fun and exciting! Barbara’s incredible staff conducted interviews and observations of daily activities to enable her to provide us with the information and tools to improve our interactions via face-to-face, telephone and e-mail our internal and external customers. Our entire staff enjoyed her presentations and still remind each other of the “correct” way to handle situations when a conversation maybe headed down the wrong road. I would strongly recommend Barbara and her team to assist in improving customer service in your organization.
I attended a seminar by Barbara Khozam in March of 2015. As a supervisor in a healthcare facility I have approximately 20 staff that I manage so I am always in need of customer service recommendations. With Barbara’s instruction and guidance, we were able to significantly upgrade our level of patient services. In fact, she inspired me so much that I went on to hold workshops predicated on her sound teachings.
With Barbara’s proven techniques, we implemented patient satisfaction surveys and within 90 days our ratings soared to the high 90 percentile with less than 1% of patient complaints. We now receive comments such as “Good customer service”, “Very friendly staff”, “Everyone was nice and polite and introduced themselves”.
Barbara is an outstanding spokeswoman that makes learning new skills fun and enjoyable! Her witty sense of humor and entertaining antics make for a wonderful experience for people of all ages and work capacity.
I would highly recommend having Barbara at your next corporate event and see for yourself the positive results and outcomes. You will NOT be disappointed!
I wanted to thank Barbara wholeheartedly for teaching the Public Speaking session of Project Concern International’s Global Youth Leadership program. I knew right away when she stepped into the room that this would be one of our best classes, if simply for her great energy and aura. Teaching high schoolers on a Sunday afternoon is a high feat…and from the very first minute, Barbara was able – through her wonderful personality and humor – to engage the students, make them listen to what she had to say and put her suggestions into action immediately.
Barb is a master at leading any kind of group at any ago into believing in themselves while also challenging people to reach for higher ground. With her infectious personality, yet graceful and playful way as well as her great tempo, she captured everyone’s attention and served as a wonderful inspiration to these young, global leaders. The proof of her success was when, at the end of the class, everyone commented that this had been the best and most fun class they had attended in the series so far.
Thanks, Barb!
ASBWorks and all of our users would like to thank you for an exceptional message. Your delivery was brilliant, your ability to teach was extraordinary, and your personality was hilarious. We could not have asked for a more prepared professional than we received. You are remarkable at what you do. You captured the room and taught us all how to identify personality types quickly so that the communication we presented could be heard. Thank you Barbara for such an insightful lesson.
We had been following our reviews on the web and were not with happy many of the comments we read about our staff. As a result, we decided to start a major customer service improvement campaign for our organization. We need an event to kick it off on a positive note. We made a decision to bring in Barbara Khozam to give a presentation to all of our staff on how our comments and actions effect the way our patients experience their visit to our office. It was a mandatory meeting for all employees on a Saturday morning.
I was a bit worried as to how this would be received – especially on a Saturday morning. I did not want the staff to feel “punished” but rather coached into better understanding their behaviors/comments at the office and the impact they have on our patients.
My concerns quickly vanished once Barbara started speaking. Her sense of humor during the presentation captured everyone’s attention. The mood was upbeat and even comical at times – but everyone got the message. The staff enjoyed the presentation and spoke of it frequently during the following week. I’m sure some of her sayings will have a lasting impact on my staff as well as their managers.
Our kickoff meeting was a success and now we are moving forward in many directions to improve our patients’ experience here at our medical practice. I am so very glad I made the decision to bring Barbara in and am now thinking of making this an annual event.
Barbara Khozam is a gifted trainer. She is entertaining as well as informative. She does in-depth preparation for her presentations and knows her audience well. Her trainings are common sense and practical, so you can apply them in your work right away. Barbara not only leaves you laughing but definitely makes a memorable impression on you.
I highly recommend Barbara for any organization – big or small –that takes their client experience very seriously and wants to improve communication and customer service.
Customer Service is one of the most critical component to business success. After attending Barbara’s presentation in Customer Service at a NAWBO Seminar Series, I was very impressed with her delivery and content, in addition to her impeccable sense of humor. Her background and expertise in the subject matter is commendable. I would highly recommend Barbara Khozam, if you would like to take your Customer Service to the next level.
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