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Customer Service / Patient Experience Can Make Or Break A Business

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Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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The Best Phrases for Deescalating Irate Customers

by Barbara Khozam | Oct 11, 2024 | Customer Service Consultant, Customer Service Escondido, Customer Service Speaker, Customer Service Training

No one enjoys dealing with an irate customer, but learning to navigate tough conversations can transform negative interactions into opportunities to build customer loyalty and boost profits. When I train customer service representatives, they often start with a sense...

Data Privacy is Important to Your Customers!

by Barbara Khozam | Oct 10, 2024 | Customer Service Consultant, Customer Service Speaker

These days, customers are much more concerned with how their personal info is handled—and who can blame them? According to Cisco's 2024 Data Privacy Benchmark Study, a whopping 94% of users believe customers will bail if their data isn’t locked down tight. Data...

My Adventure at the Cambria Hotel – Minneapolis: A Comedy of Errors

by Barbara Khozam | Oct 9, 2024 | Customer Service Consultant, Customer Service Speaker

Arrival date: 9/23/24 Departure date: 9/25/24 You know you’re in for a ride when the airport shuttle is a no-show, and you’re stuck standing at the curb, watching other guests get whisked away like they’ve won a free trip to paradise. I, on the other hand, called the...