Customer Service / Patient Experience Can Make Or Break A Business
Keynote Sessions
Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.
%
Customer satisfaction
How Do People Respond After Seeing Barbara On Stage?
Videos & Reviews
Blog
The Hidden Cost of Inconsistency
Why Customers Remember the Experience You Didn't Mean to Create Most organizations don't have a customer service problem. They have a consistency problem. One employee is warm and welcoming. Another seems rushed and distracted. One customer receives a prompt...
May I Help You? — Why Great Service Starts Before the Customer Asks
“Can someone help me with this?”“How long is this going to take?”“Why didn’t anyone tell me that?” If your customers are asking these questions, something important is happening. Not because your team isn’t working hard.And not because they aren’t being helpful. But...
Don’t Be a Fool: What Customer Service Looks Like When Things Go Wrong
April 1st is often filled with jokes, surprises, and playful tricks. But when it comes to customer service, there’s one thing we never want to do: Act like a fool. Not the lighthearted kind we laugh about but the kind that avoids responsibility, ignores problems, or...
Let’s Talk About Your Event
