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Customer Service / Patient Experience Can Make Or Break A Business

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Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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Prevent Problems Before You Need to Solve Them

by Barbara Khozam | Feb 14, 2025 | Customer Service Training

In 2025, proactive customer service isn’t just a trend—it’s basically customer service with a crystal ball. Instead of waiting for customers to reach their boiling point over a lost package or a tech glitch, businesses are using AI, predictive analytics, and real-time...

Bad Attitude with a Side of Fries

by Barbara Khozam | Feb 7, 2025 | Customer Service Training

Last Saturday, around 12:15 p.m., my family and I decided to grab lunch at a burger spot. It was a beautiful sunny day in Southern California, and we were excited for a quick and enjoyable meal. Unfortunately, what unfolded left us frustrated and bewildered. The...

Press 1 for Patience: An Adventure with a Medical Practice’s Customer Service

by Barbara Khozam | Jan 20, 2025 | Customer Service Training

It started like any other day—I just needed to reschedule a routine checkup. Simple, right? I grabbed my phone, thinking this would take no more than five minutes. After all, how hard could it be to change an appointment? Armed with confidence and a cup of coffee, I...