Building a Customer Service Culture to Drive Profits
Christa Foley the Zappos Family HR Recruiting Manager and Corey Schreiber a Supervisor with Zappos Insights participated in the SME Digital Power Panel to discuss how building a customer service culture can drive profits.
This video comes to us courtesy of Social Media Explorer. Also on the call is Frank Eliason, Senior Vice President of Social Media for Citibank, and author of the book @ your service.
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