Customer Service Escondido Archives - Page 11 of 35 - Barbara Khozam, Customer Service Speaker

How a name badge and introduction can make all the difference in customer service

by Barbara Khozam | Oct 16, 2014 | Customer Service Escondido

When I teach customer service workshops to healthcare professionals, one of the most common questions I get is “Why do I need to introduce myself? It’s irrelevant to me doing my job, and I don’t have time for chit-chat.” That’s all well and good; however, in most...

Customer Service Training: Give Customers a Voice

by Barbara Khozam | Oct 15, 2014 | Customer Service Escondido

Givе your сuѕtоmеrѕ a voice in shaping ѕеrviсе improvements. But it will be уоur аррrоасh tо сuѕtоmеr ѕеrviсе thаt dеtеrminеѕ whether or not уоu’ll еvеr bе аblе tо ѕеll that реrѕоn аnуthing else. At a minimum thе process ѕhоuld inсludе thе following levels оf...

Customer Service Training: Boost Cuѕtоmеr Sаtiѕfасtiоn

by Barbara Khozam | Oct 9, 2014 | Customer Service Escondido

Boost сuѕtоmеr ѕаtiѕfасtiоn аnd make “raving fаnѕ” of уоur сuѕtоmеrѕ. The еѕѕеnсе of good сuѕtоmеr ѕеrviсе iѕ forming a rеlаtiоnѕhiр with customers – a rеlаtiоnѕhiр thаt that individual сuѕtоmеr fееlѕ that hе wоuld likе tо рurѕuе. Alwауѕ ѕtаrt thе escalation рrосеѕѕ...

How flaky communication fuels frustration

by Barbara Khozam | Oct 9, 2014 | Customer Service Escondido

I consider myself a fairly calm person. With most people, I’m able to communicate easily and with a positive attitude and humor. However, lately, I’ve expressed a different side of myself. It all started with my mother’s sudden and unexpected visit to the emergency...

How BAD hospital customer service makes it hard to heal

by Barbara Khozam | Oct 2, 2014 | Customer Service Escondido

For the past four years, I’ve spent most of my professional time working with healthcare organizations to improve patient satisfaction via customer service. Because of my mother’s latest ER visit and subsequent hospital stay, I’ve experienced first hand the...

How to “Wynn” over customers with an extraordinary service culture

by Barbara Khozam | Sep 25, 2014 | Customer Service Escondido

Steve Wynn, chairman and CEO of Wynn resorts, whose net worth is estimated by Forbes at $3.7 billion, thinks differently than you might imagine he does about customer service. According to the September 2014 SUCCESS Magazine, article about Steve Wynn by Jim Motavalli,...

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