How to infuse a bit of Malaysia into your customer service
It’s official. I LOVE Malaysia! Yes, the country is beautiful. Yes, the country is rich in culture. And what ultimately makes me love the country is its people. My husband and I flew to Malaysia with no expectations of anything. But when we arrived, we were BLOWN AWAY...You may hear your customer, but do you listen?
We’ve all felt it. Someone says, “I understand how you feel. Now how can I help you?” as the rep cuts you off mid-sentence. No, the rep doesn’t know how I feel because I haven’t finished telling him how I feel. It’s not only frustrating, but it creates the perception...