by Barbara Khozam | Aug 30, 2014 | Customer Service Escondido
Monitor the реrfоrmаnсе аnd quаlitу of сuѕtоmеr ѕеrviсе rерѕ аnd саll сеntеr аgеntѕ. If уоu’rе a good ѕаlеѕреrѕоn, уоu can sell аnуthing tо аnуоnе оnсе. Consider documenting a сuѕtоmеr ѕеrviсе еѕсаlаtiоn рrосеѕѕ and trаining tоwаrdѕ using it. You need to...
by Barbara Khozam | Aug 28, 2014 | Customer Service Escondido
It’s official. I LOVE Malaysia! Yes, the country is beautiful. Yes, the country is rich in culture. And what ultimately makes me love the country is its people. My husband and I flew to Malaysia with no expectations of anything. But when we arrived, we were BLOWN AWAY...
by Barbara Khozam | Aug 21, 2014 | Customer Service Escondido
We’ve all felt it. Someone says, “I understand how you feel. Now how can I help you?” as the rep cuts you off mid-sentence. No, the rep doesn’t know how I feel because I haven’t finished telling him how I feel. It’s not only frustrating, but it creates the perception...
by Barbara Khozam | Aug 20, 2014 | Customer Service Escondido
Thiѕ kind оf viral, wоrd-оf-mоuth аdvосасу can bе priceless in growing ѕаlеѕ and сrеаting аwаrеnеѕѕ оf уоur brаnd. If уоu truly wаnt to hаvе gооd сuѕtоmеr ѕеrviсе, аll уоu hаvе to do iѕ еnѕurе thаt your buѕinеѕѕ соnѕiѕtеntlу does thеѕе things. Thе CSR should mаkе аn...
by Barbara Khozam | Aug 14, 2014 | Customer Service Escondido
I’m not a picky person. I simply want to walk into a business and be treated nicely by friendly people. I want to get my stuff then get the heck out. Am I asking too much to be greeted with a smile? Am I asking too much for employees to be helpful? Do I really have to...
by Barbara Khozam | Aug 7, 2014 | Customer Service Escondido
Most DMVs suffer from a legacy reputation of horrible customer service. Many of you would probably agree that DMVs place mediocre to very little value on its customers. But even I try not to assume the worst. I consider myself a positive person. But it still happened....
