by Barbara Khozam | Dec 5, 2013 | Customer Service Escondido
Black Friday is traditionally a shopper’s grand dream. However, it’s not surprising that, sometimes, the dream turns into a holiday nightmare — at least it did for the giant retailer Target. The trouble started with a price reduction misprint in a Target ad for a...
by Barbara Khozam | Nov 27, 2013 | Customer Service Escondido
Recently, in one of my training classes, a participant told me that her colleagues were mad at their employer because it gave out turkeys for Thanksgiving to all its employees. Everyone started complaining about how some of the turkeys were bigger than others. Here,...
by Barbara Khozam | Nov 21, 2013 | Customer Service Escondido
Loving your job begins with ensuring that your values align with your employer’s mission. This is an important principle that I teach employees in my customer service trainings. It’s hard to work for a company that you hate. And at the root of such hate, you’re very...
by Barbara Khozam | Nov 14, 2013 | Customer Service Escondido
Communicating with people is not a difficult task. However, ensuring that people understand exactly what you’re communicating can be problematic. And miscommunication can cost your business a lot of time and money. Have you ever asked someone to do x, y, and z, only...
by Barbara Khozam | Oct 24, 2013 | Customer Service Escondido
I’ve recently been asked by several clients to deliver presentations to their organizations on the power of appreciation. It appears that companies are starting to realize more and more that a little appreciation can help to engage, RECOGNIZE, and encourage employees...
by Barbara Khozam | Oct 10, 2013 | Customer Service Escondido
I consider myself a well-seasoned traveler. Throughout the last 15 years, I have experienced the full gamut of hotel customer service. And quite frankly, not all hotels live up to the great standards they claim. Because of so many disappointments and let downs while...
