by Barbara Khozam | Aug 22, 2013 | Customer Service Escondido
In the news recently, I’ve heard a lot about bad customer experiences by persons with disabilities. Airlines that forgot to provide ambulatory equipment for disabled passengers (https://www.moneyforlunch.com/disabledmanforcetocrawloffplane/). War veterans and their...
by Barbara Khozam | Aug 15, 2013 | Customer Service Escondido
My feet hurt, and I need new shoes. BUT, I dislike shoe shopping. Shoddy feet from years of competitive sports and the fact that I wear a size 10.5 make shoe shopping a real challenge — to say the least. Recently, I shopped eight stores, but came home empty handed –...
by Barbara Khozam | Aug 8, 2013 | Customer Service Escondido
Happy customers are loyal customers. Loyal customers are repeat customers. They will continue to purchase your products and services again and again. They will also refer to you their friends, family, coworkers, and neighbors. As you can see, repeat customers can make...
by Barbara Khozam | Aug 1, 2013 | Customer Service Escondido
My love, my passion, my desire is to train and enable as many people as possible to provide exceptional service. To put it simply, I just want everyone to be nice to one another. Is that really too much to ask? Not only that, but I love getting people excited about...
by Barbara Khozam | Jul 25, 2013 | Customer Service Escondido
I’ve been searching a long time for a dry cleaner that is affordable yet effective. For more than three years now, I’ve tried at least 10 different cleaning companies. My problem is personal, and I’m a bit embarrassed to be sharing it here. But, it is at the crux of...
by Barbara Khozam | Jul 18, 2013 | Customer Service Escondido
Do you ever get blown away by exceptional customer service? Real World Story: Every year, three Toastmaster buddies and I volunteer to announce the Oceanside Fourth of July Parade. We’re assigned to sit at different stations along the parade route and make scripted...
