by Barbara Khozam | Jan 24, 2013 | Customer Service Escondido
Situations in which secrets harm others happen more than we realize. And when do we finally hear about them? When it’s too late. Of course, some secrets are meant to be kept, well, secret. So how do we know when to keep a secret and when to let it out of the bag?...
by Barbara Khozam | Jan 17, 2013 | Customer Service Escondido
I’m a huge advocate of setting goals. And many companies, along with their individual departments, set new goals at the start of every year. But some goals may actually be counterproductive. When goals are too narrow and inflexible, they may discourage your team...
by Barbara Khozam | Jan 10, 2013 | Customer Service Escondido
Once again, it’s January: a time for New Year’s resolutions and goal setting. I’m a big proponent of goal setting. Not only do I teach it, but I also set goals myself. However, for goal setting to be effective, you must first set the big picture. In most companies,...
by Barbara Khozam | Jan 3, 2013 | Customer Service Escondido
It seems that every new generation gets further and further away from good etiquette. Are good manners no longer in vogue or perhaps I just have high expectations? Am I alone on this because I’m too focused on customer service as a profession? This past holiday...
by Barbara Khozam | Dec 20, 2012 | Customer Service Escondido
The more you know, the more you’re expected to do. Negative Ned Says… “I got the job, so that must mean they’re happy with me as I am. What’s the point in learning anything new? If it ain’t broke, don’t fix it. I got hired to work here because I know my stuff....
by Barbara Khozam | Dec 13, 2012 | Customer Service Escondido
Your just being honest, right? Negative Ned Says… “Okay, so I may not actually say anything negative directly to you, but oh, I’ll let you know that I don’t like how you look. Either I’ll talk down to you, or I’ll roll my eyes in disgust every now and again — or...
