To all my family and friends, Thanksgiving is my favorite holiday of the year because I get to pause and give thanks to all of YOU. I appreciate each and every one of you and am grateful that we’re connected and supporting each other. I wish you much health and...
The end-of-year holidays can be a sad and lonely time for many people. And the added stress of holiday to-do lists, running around, and unmet expectations can result in very short fuses and angry customers. So this holiday season, why not put a bit of cheer into your...
To be an authentic leader, you should always speak your mind. Unfortunately, you’ll encounter a major challenge in doing so: speaking your mind doesn’t always translate well to being effective. It’s always best — while remaining authentic, when listening to others —...
Have you ever had such a bad customer experience with a company that you talked about it continually for four days? This is such a story. Real World Story: My friend told me the following story about his experience with Dollar Rent A Car. One evening earlier this...
Real World Story: I was late for breakfast. The morning meal service ended at 9:30, and the time now was 9:25. I raced down to the restaurant and crossed the threshold at 9:26. I was expecting to be greeted by the restaurant staff with a heavy sigh and an attitude...
