Once when I’d been camping and away from running water, my hair got really, really dirty; it felt like there could be earthworms living in it. When I was finally home and under the blissful flow of the shower head, my temptation was to wash that grubby hair eight or nine times in a row.
Which didn’t really do anything more than the usual once-through. There was no additional benefit, nor could I stock up pre-shampoos against future days when I might again be deprived of running water.
A single dose of training doesn’t last a lifetime
The same limited-returns reality applies to customer service training. You can’t pour it all on in one dose (or overdose) and expect that to last a lifetime.
Read the complete article here.
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