FREE Book Chapter

barbara bookToday’s consumer views loyalty to a business as a fad, and they also expect everything and then some.

The companies that are thriving (and will continue to thrive) deliver amazing customer experiences.

Customer service isn’t just about being a department or a policy; it is about creating a culture where customers can’t wait to do business with you, and are excited to refer their friends to you as well.

This book’s characters, Negative Ned and Positive Paul, illustrate the ABSURDITY of terrible customer service and the simple steps necessary to improve nearly every customer experience.


If you’re ready to create strategies that allow your organization to deliver stellar customer service, download a FREE chapter of my book today!

“How Organizations Deliver Bad Customer Service (AND Strategies That Turn it Around!) “