This article reveals a secret of providing superior customer service: the BUBL principle. Without this understanding, the rest of your customer service training and knowledge will be largely ineffective. So gather ’round and listen closely to what I have to say. It’s a little weird, but it’s worth it.
Those customers who look so normal–to the untrained eye–as they wander around your establishment are actually each surrounded by a transparent protective bubble.
To be able to provide great customer service, your team needs to be aware of this phenomenon and be conscious of the extent to which a customer’s individual protective shell is open or closed at any particular moment. Learn to recognize when and when not to venture into the customer’s protective bubble–the invisible sanctuary within which the customer has expectations of solitude–and for how long.
Learn and remember the principles of this human force field by using my acronym “BUBL,” spelled out (get it?) in the full article.
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