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Exceptional Customer Service at WalMart?
We all know WalMart delivers low prices every time, don’t we? But have you ever been pleasantly surprised by its stellar customer service? Real World Story: Recently my brother and I visited the local WalMart. He needed a universal remote, a cable and some tools. I...
How to Put BAD Customer Service On Hold
I’m sure you’ve had this happen: You call a company and reach an automated phone tree with prompt after prompt to answer. You finally get connected to a human only to hear, “Thanks for calling XYZ Company. Can you hold?” And before you get a chance to answer, you’re...
Disheartening customer service at the Doubletree hotel
Real World Story: When I walked into the lobby of a Doubletree hotel during my last busy travel day, I saw two employees standing behind two counters that were separated by about 8 feet in distance. I paused, looked at each one several times, and expected an...
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