Client Success Stories

What kind of a response can you expect from your attendees when you ask Barbara to speak at your next event?

“Our organization was looking to create full-day meeting focused on customer service. We had some definite ideas about some of the content we wanted to include in the day, but also wanted Barbara to deliver her content and really shine. Some quotes from attendees:

• “If it were possible to rate Barbara on a scale of 1-10, I’d give her a 20!!  She was an incredibly awesome speaker who knew how to keep her audience’s attention!!”
• “Terrific guest speaker, learned a lot from her.  We’re still talking about it in the office.”
• “Loved Barbara!  Great motivator to steer our whole team in the right direction.”

Melissa Lee
Senior Communication Specialist
Southern California Permanente Medical Group

“Barbara Khozam conveyed our very unique set of trainings as though she had developed them herself. Her presentation style is engaging, clear, and she really keeps the attendees involved using humor. We are frequently stopped by staff members to be told how much her presentation was enjoyed and how much they learned. She makes sure that the audience connects with the important message that is being delivered. Her first presentation and her 49th presentation, as well as all the ones in between, were delivered with the same high quality consistency that you want in a trainer. We categorically endorse her and could not have been happier with our choice in her for staff and manager training.”

Anne La Borde, PhD, PsyD
Outpatient Care Experience Leader
Los Angeles Medical Center

“Barbara embodies customer service, with a contagious energy and spirit that you can’t help but want to emulate. She has an amazing ability to connect with and inspire even the most resistant to change. In my work coordinating trainings at 14 San Francisco clinics, I can say with confidence that Barbara is a very special woman. Barbara has a spark that sticks with you long after the training has ended. She is incredibly inspiring, uplifting, informative and truly a master of her craft. She is incredibly easy to work with; communicative, flexible, and extremely reliable.

In quality and usefulness of training Barbara scores a 95% (aggregated data from the many clinics we worked with). Many have said it was the best customer service training they had ever attended.”

Suzanne Bruun
Health Improvement Programs Coordinator
San Francisco Health Plan

“Barb, Your willingness to jump in and help out doing whatever is needed to achieve success has been so valuable to us! Through your training sessions you have touched all of our employees and have motivated them to perform their best! You are a joy to work with and your contributions have been huge!! Thanks so much!”

Charlotte Lass
Assistant Medical Group Administrator
Kaiser Permanente
Huntington Beach, CA

“Barbara, you conducted an outstanding customer service and team building training/course for our department recently. You were an utmost professional at every step of the process, from initial discussions to preparation for training and the training itself….The value provided to the group exceeded our expectations!”

Vishal Mehta
VP- MIS, Logistics and Customer Care
SynergEyes Inc
Greater San Diego Area

“Barbara was really knowledgeable and she motivated us to do better and to be here for our patients, their family and everyone who comes to Kaiser…The training was amazing, excellent. It will add a lot to our careers and in our day-to-day work…and we can apply this to our co-workers as well.”

Deja Alexandrino, RN
Kaiser Permanente
San Diego, CA

“Most sincerely, your presentation was truly wonderful. You make it useful and relevant. You use humor in a very skillful way, and it really made your talk wonderfully warm and entertaining. It’s very “people” focused (if that’s a proper description). You present (what can be) a very dry subject in a professional, yet wonderfully personal, way – engaging the audience as much wit and humor as has anyone I’ve ever seen. For someone your age, that is quite an accomplishment.”

Tom Sacco
Consulting
Huntington Beach, CA

“Most sincerely, your presentation was truly wonderful. You make it useful and relevant. You use humor in a very skillful way, and it really made your talk wonderfully warm and entertaining. It’s very “people” focused (if that’s a proper description). You present (what can be) a very dry subject in a professional, yet wonderfully personal, way – engaging the audience as much wit and humor as has anyone I’ve ever seen. For someone your age, that is quite an accomplishment.”

Tom Sacco
Consulting
Huntington Beach, CA

“Barbara Khozam’s enthusiasm infuses audiences in ways caffeine can’t. Her tangible tips and insightful anecdotes are laced with humor–keeping the audience engaged and inspired while they absorb valuable takeaways.”

Lisa Beezley-Lippman
Healthcare Industry Professional
Glendale, CA

“Barbara Khozam is an amazing trainer and public speaker, and a subject-matter expert in the fields of customer service and interpersonal communication. Barbara knows how to connect with an audience and deliver training sessions packed with powerful, useable, relevant information. She is great to work with, and you can count on her to deliver outstanding results for your organization.”

Bob Potemski
Training/Presentation Expert
Kansas City, MO

“Barbara is an excellent motivational speaker. She uses humor in a way that makes learning new skills totally enjoyable. She is not speaking at you but laughing with you. The tools that she brings to her audience inspire positive actions. She uses her comical timing; making valid points through out her presentation. Barbara motivates people to improve their lives not just at work but at home by explaining how to get the best results from those you work with. She accomplishes her goals in the most professional manor by respecting her students and guiding them to become more successful.”

Jeanne Kestly
Business Owner
San Diego, CA

“I have had the pleasure of working with Barbara for over 5 years now and find her to be an amazing speaker/trainer/consultant in a variety of areas and topics. Her knowledge, enthusiasm and humor take audiences to the next level in learning and development. Barbara transfers knowledge in such a way that individuals enjoy learning and take away not only new tools and techniques but a renewed spirit. She is truly a joy to be around and I feel truly blessed to not only have worked with her but also to call her my friend.”

Kim Lewis
Training Director
Boise, ID

Laughing and Learning
“WOW! Barbara Khozam could have been talking about marbles, a box of rocks or a public water fountain in New York City, and the audience would have not only been laughing but also learning and more importantly listening! From the beginning she managed to change my entire viewpoint on the seminar and on myself. Barbara Khozam is an incredible presenter… Thank you Barbara for a day well spent!”

Monica Bingen.
Financial Services – Bozeman, MT

Strong audience interaction skills
“I thought you were really terrific…you were funny and inspirational and your topics were packed with good insights and ideas…I credit your seminar for my renewed enthusiasm at work. I’ve always enjoyed this job. But, you helped put a fire back under me…As for you, you are an excellent trainer…Your audience interaction skills are strong and (you) are absolutely hilarious… I just wanted to say thanks. Your presentation did me a world of good at home and at work!”

Paul Lucero
Legal Sector – Palo Alto, CA

Applies presentation to specific situations
“…Thanks to Barbara for making it fun and helping us apply it to our situations. She was amazing. Informative, fun, entertaining. I want to hear her speak again at the next one!”

Anessa Curtin
Special Event Supervisor
Education Industry- Los Angeles, CA

Uses humor to make learning fun
“Barbara Khozam is the most personable, effective and fun program leader I have ever experienced. She uses humor to make the learning fun and memorable.”

Colette Keeney
Office Manager
Landscaping Industry – Redding, CA

Invigorating style of teaching
“I just wanted to let you know how much my life has changed just since attending the seminar… I have a new sense of being, my self-esteem has skyrocketed and it seems my co-workers and boss have a newfound respect for me. This is all thanks to Barb… I am so happy to have met Barbara and to have been taught by her. Her style of teaching is very invigorating.”

Sharon Houseworth
Construction Industry– Helena, MT

You can do it attitude – ZAMitude
“Barb was terrific! Riveting and creative with a real ‘you can do it’ attitude. Covered the material and provided a wealth of additional tips and resources.”

Patrick Coplard
Santa Ana, CA

Ability to give solutions to situations where there seemed to be none
“This seminar was very informative. I enjoyed the professionalism of Barbara as well as her ability to give the solutions to situations where there seemed to be none.”

Hilda Falcon
Retail Industry – Santa Fe Springs, CA