Happy Holidays to one and all!

May the season be filled with laughter, happiness and calm. For many of you, this year may have had setbacks, whether professionally or personally. But always remember you have a choice to move forward. So choose happiness and laughter—or eat chocolate! Then make your happiness contagious and pass it on to others who need to […]

Customer Service Lessons from Canada — rocking the little things, eh!

Real World Story: From the Eloqui newsletter About Eloqui PRESENTATION & COMMUNICATION TRAINING We’ve partnered with thousands of celebrities and business professionals, from CEOs to salespeople, attorneys, financial advisors and CPAs to gain confidence and build their businesses through memorable, targeted and eloquent speaking. www.eloqui.biz “Canadians really are nice people. We just returned from a book promotion trip to a […]

R-E-S-P-E-C-T, Find out what it means to customer service

As a customer service professional, my business credo—and my philosophy of life, really—is you don’t have to like me. You don’t even have to agree with me. BUT you DO have to respect me. So what’s the difference? It’s simple. To like someone or to agree with another means finding common ground that unites you […]