About Barbara

Barbara Khozam is known around the world for her impactful, high-energy delivery, outrageous wit, and ability to connect with her audience.

Barbara has spoken more than 1,100 times to more than 35,000 people in 9 countries about customer service, leadership, motivation, and communication. And from the millions of people who have been through Toastmasters programs, she is one of just 67 (the 14th woman) who has been awarded with the Elite Accredited Speaker Designation for Outstanding Platform Professional Speaking. She is also the recipient of 27 awards for Sales Achievement & Outstanding Trainer Ratings.


Her wit, energy, and jaw-dropping insight, reveal practical principles necessary for success in today’s cynical marketplace. Barbara will show your audience how to create win-win scenarios in all of their professional relationships and how to create rapport with clients, propelling your business into a category of one.

Barbara’s highly acclaimed book, How Organizations Deliver BAD Customer Service (and Strategies that Turn it Around) has become a staple on the bookshelves of people who excel at creating great customer relationships. She also co-authored Executive Etiquette Power and was featured in The Power of the Platform, along with Jack Canfield, Brian Tracy, and Les Brown. These books have sold in excess of 25,000 copies worldwide.

Barbara is a former professional beach volleyball player and can still be found spiking balls on a court when she is not lobbing insightful and practical advice to groups like Kaiser, Xerox, Symantec, Verizon, FEMA, the FBI, and hundreds of other multinational corporations, and government agencies.



Dave “The Shef” Sheffield – Top motivational speaker and author


James Malinchak – Featured on ABC’s hit tv show “Secret Millionaire” and founder of www.BigMoneySpeaker.com


Jack Canfield – Co-Creator #1 Best Selling Book Series Chicken Soup for the Soul


Stedman Graham, an American educator, businessman and speaker.


Glenn Morshower – TV star (24, CSI, Grey’s Anatomy) and movie actor


Joe Theisman – Former Super Bowl Champion and Hall of Fame Quarterback


Jeanne Robertson – Nationally recognized humorist and professional speaker


Barb and Stedman Graham with her book


James Malinchak and Stedman Graham


Anthony Hopkins,
international film
and television actor


With representatives
of ASBWorks, student body accounting