Is Customer Service still a thing?
A colleague posted a bad customer service story on her Facebook page. When I saw it, I knew I had to share it with you. Real world story: Early this morning at a not too busy Walmart, an employee told me that she couldn’t help me find what I needed because she...
Kara – The Front Desk Dynamo at the JW Marriott in Palm Desert
Picture this: It’s 118 degrees outside. Yes, that’s right, a scorching one hundred and eighteen degrees. I arrive at the JW Marriott in Palm Desert, drenched in sweat from merely existing in the heat. I park my car in the short-term registration area, hoping my...
Building an Effective Holiday Customer Service Strategy in Four Steps
With rising customer expectations and fierce marketplace competition, it’s essential to elevate your e-commerce approach for the holiday season. Providing a memorable shopping experience gives customers—both new and returning—a reason to choose you. To achieve this,...