by Barbara Khozam | Feb 23, 2023 | Customer Service Training
It’s not easy to stay cool under pressure. It is especially difficult when you deal with demanding clients who don’t understand your processes, policies or guidelines. So having the patience of a saint makes for great customer service delivery overall and especially...
by Barbara Khozam | Feb 10, 2023 | Customer Service Training
The most important component of exceptional customer service is communication, the ability to communicate with consistency, clarity and follow-through. It means not dropping the ball or dropping the problem onto someone else’s lap. Communication is the key to...
by Barbara Khozam | Jan 19, 2023 | Customer Service Training
According to various surveys on customer service, one of the top five pet peeves that customers complain about is associates who are missing in action. If your place of business is supposed to be open for business, then staff need to be present and ready to greet and...
by Barbara Khozam | Jan 5, 2023 | Customer Service Training
Not all health insurance coverage is created equally. Some insurance coverage is subsidized by our government for low-income and elderly people, known as Medicaid and Medicare, respectively. In California, Medicaid is known as Medi-Cal. And as a subsidized program,...
by Barbara Khozam | Dec 30, 2022 | Customer Service Training
As we near the end of 2022, we naturally begin to reflect on the past year—our successes and our failures. Let us celebrate our wins and learn from our losses, knowing that past failures aren’t failures at all but successes waiting to happen. Goodbye 2022! As we...
