Barbara Khozam, Author at Barbara Khozam, Customer Service Speaker

How has the pandemic improved your company’s customer service?

by Barbara Khozam | Jun 4, 2021 | Customer Service Training

As we look back to a year of loss, anxiety and hardship, it’s difficult to imagine any benefit to the COVID-19 pandemic. However, one positive outcome is how organizations got proactive in their customer service efforts. For many, the continued existence of their...

Are your customer service efforts proactive in patient communication?

by Barbara Khozam | May 21, 2021 | Customer Service Training

In any business, especially in the field of healthcare, how you communicate with customers or patients is vital. Not communicating effectively can literally kill your customer service efforts—and your reputation. A colleague recently shared the following story. Real...

A creative Thank You that WOWs customers

by Barbara Khozam | May 7, 2021 | Customer Service Training

Has a business ever thanked you in such a way that it simply WOWed you? A friend of mine recently shared the following thank you story from an online business. Real World Story: “Hi Barbara. I just ordered two patches from Patch Panel, and I received one of the best...

The Key to Gold Standard Customer Service is Consistency

by Barbara Khozam | Apr 22, 2021 | Customer Service Training

A few weeks ago, a colleague shared his great customer service experience in receving his first Covid shot. The experience, however, was a little different the second time around. Real World Story: “I was off to get my second Covid shot, and I was looking forward to...

Customer Service that Keeps the Doctor Away

by Barbara Khozam | Apr 9, 2021 | Customer Service Training

Because of the Covid-19 pandemic, medical organizations have had to scramble to adhere to CDC guidelines to ensure patients are kept safe. Not an easy job, and it’s been more important than ever to keep patients at the forefront of our attention and care while...