My Adventure at the Cambria Hotel – Minneapolis: A Comedy of Errors
Arrival date: 9/23/24 Departure date: 9/25/24 You know you’re in for a ride when the airport shuttle is a no-show, and you’re stuck standing at the curb, watching other guests get whisked away like they’ve won a free trip to paradise. I, on the other hand, called the...
Employees interacting with customers is now a social media trend
If you’ve recently scrolled social media, chances are likely you came across numerous videos of employees at work. These videos often feature interactions with difficult customers, or show employees and their co-workers discussing, if not complaining about, various...
Solving Problems with a Smile: Customer Service Lessons from Singapore Airlines
Submitted by D. D. Daruvala – the Managing Director of DFS Solutions an Occupational Safety, and Management Consulting Company I’ve often found myself at the receiving end of subpar customer service, where the experience ranges from indifferent to...