Getting Personal with Customers
I often preach that a person’s favorite sound is hearing his or her own name. That remains true, however even more personalization in customer interactions significantly increases the chances of continuing or earning brand loyalty. Other personalizations include...
The Top AI Concerns in Customer Service
AI is making a storm in many different industries, including customer service! If your organization is considering utilizing AI to improve the customer experience, consider the following – 1. AI can’t replace human connection. Have you ever heard a customer...Proof that Government Workers CAN Provide Great Service
Government workers have had a bad reputation regarding service for a long time. One government organization in San Diego is trying to change this and it looks like they’re on the right track. Here’s just one story from one stellar employee: On Feb 1st, the...