by Barbara Khozam | Oct 27, 2016 | Customer Service Consultant
Have you ever wondered which skills make an exceptional customer service agent? Are you curious about what customers really expect of you and your agents? Would you like to learn more? Recent research answers these questions and more. Check out this link or click on...
by Barbara Khozam | Oct 13, 2016 | Customer Service Consultant, Customer Service Training
Simple Service Secrete #1: The Power and Impact of a Positive Attitude As our national U.S. elections draw to a close, we are reminded of the power of words and actions. It’s clear to see how negativity takes a life of its own, drawing many of us into...
by Barbara Khozam | Sep 30, 2016 | Customer Service Consultant
Have you ever had someone make you feeling ashamed? Now imagine it happening to you at the hands of someone who is supposed to be helping you. Real World Story: I recently surveyed a company that provides care services to homeless people. It provides free meals,...
by Barbara Khozam | Sep 22, 2016 | Customer Service Consultant
At some point in our lives, we’ve all had to deal with the rambler—the person who just won’t stop talking. When it’s an acquaintance or family member, we can probably just walk away; however, we can’t leave a customer dangling mid-sentence. We must be careful of our...
by Barbara Khozam | Sep 8, 2016 | Customer Service Consultant
Want to know the secret to great customer service? Communication. Yup, it’s that simple. As customers, when we have a problem with a product or service, the last thing we want to do is to repeat ourselves again and again and again. Real World Story: My mother lost her...
