The оnlу wау a buѕinеѕѕ саn be an оutѕtаnding success iѕ if itѕ сuѕtоmеrѕ аrе rеаllу, trulу hарру. Bу differentiating уоur сuѕtоmеrѕ’ еxреriеnсеѕ you саn inсrеаѕе loyalty and уоur bottom linе, аѕ well as ensure уоur customers bесоmе уоur mоѕt influential sales...
I seem to keep running into BAD restaurant service time and time again. It’s sad because providing BAD service can be easily avoided. And just one bad experience with one staff member will impact a customer’s entire visit and perception of the whole establishment. You...
I’ve been happily flying on Southwest Airlines for years. If you were to ask me which is my favorite airline, without hesitation, I would exclaim, “Southwest Airlines, of course!” But a recent poor customer service experience just may have changed my opinion. Real...
When I teach customer service workshops to healthcare professionals, one of the most common questions I get is “Why do I need to introduce myself? It’s irrelevant to me doing my job, and I don’t have time for chit-chat.” That’s all well and good; however, in most...
