On the front lines of customer service – how field reps represent
I frequently consult with a wide range of field reps in different industries, from EMTs to plumbers. While most reps are hardworking, independent and conscientious, they are still human. Like everyone else, they too get tired, overwhelmed and wary of dealing with...
Escondido Customer Service Tips
Whаt dо your сuѕtоmеrѕ rеаllу think аbоut your organization, and what аrе thеу ѕауing about уоur organization to оthеrѕ? You саn offer promotions аnd slash рriсеѕ to bring in аѕ mаnу nеw сuѕtоmеrѕ аѕ уоu wаnt, but unless you саn gеt some оf thоѕе сuѕtоmеrѕ to come...Customer service training – do it now, never, or ongoing?
When you think about customer service training, what is the first thought that comes to mind? Like many, you probably think about service training in terms of fixing a problem. “We’re receiving too many customer complaints on our social media networks. We’re getting...