Have you ever received bad news from a doctor? Did the doctor’s way of delivering the news make you feel better or worse? Real World Story: My sister-in-law, Holly, finds a lump in her breast. Alarmed, she schedules a mammogram. Bad thoughts lead to bad news. After...
When you’re greeted in a restaurant with bad service, do you doubt the quality of its food? If a restaurant’s parking lot is littered with garbage, do you question the tidiness inside? If a restroom is dirty, do you worry about the cleanliness of the kitchen and the...
It’s the end of another year, when we celebrate the holidays and spend time with all kinds of people. They may be family, relatives, friends, neighbors, or work associates. We may not always agree with many of them or approve of their decisions. Yet, we still need to...
It was a normal travel day. I wasn’t expecting anything special, but I certainly wasn’t expecting anything bad. Luckily, we can turn around my bad travel experience into lessons worth learning. Real World Story: Here are the five ways American Airlines delivers BAD...
We’ve all had to do it. We don’t like doing it. Yet, we expect to do it every single time. What is “it”? Waiting for the doctor to see us. When we DON’T have to wait, it’s a pleasant surprise. But, it certainly isn’t the norm. However, a doctor’s note from an astute...
